Hawthorne Fork Truck Services offer an unrivalled local service support, catering for most makes and models with extensive spare parts holding and qualified service technicians.
Regular, planned maintenance of your forklift truck by our fully qualified engineers can reduce your overall running costs by over 10%. We can diagnose issues before they become obvious, thus reducing truck downtime and unplanned costs. Factoring in your usage and environment, will work with you to determine the correct frequency of planned maintenance visits per year.
Scheduled Servicing in Line with Customer Requirements
Allied to the planned maintenance, Hawthorne FTS will also work with you to devise a plan that fits with your timing needs, be this morning or afternoon visits, specific day or weeks within the month, scheduling the visit to minimise disruption to your lift truck use.
Unfortunately, even with planned maintenance there may be occasions where your truck breaks down, either through mechanical failure or misuse and abuse. Hawthorne FTS prides itself on rapid response to breakdown. The initial diagnosis over the phone is critical to determine the correct strategy to apply, for example sending a specialist in hydraulics, ensuring that a part is carried or arranging a short-term hire machine for interim replacement whilst repairs are carried out. These activities are essential to ensure that your machine is back up and operational again in the shortest possible time.
All in Maintenance
Control of operational costs is paramount to the smooth running of a business. Hawthorne FTS offer an “All in Maintenance” package that allows customers who own or lease their own machines to manage their maintenance costs monthly. Allied to your hours of use a package is constructed considering all routine and unplanned maintenance costs, excluding damage. Additional services that can be budgeted in this package are tyres and Thorough Examination.